how do i return my at&t phone
Have the manufacturers original packaging. Be in like-new condition with no physical or water damage.
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You can return or exchange a device during the 14-day return period.
. Review your ATT service agreement. Completely random phone in the mail these arent guaranteed but at least they are free with no commitments. 10-series - business phone system.
You can return or exchange your device during the return and exchange period if you purchased it. If the phone or device you purchased does not meet your expectations return it by mail within 14 days from the date the equipment was shipped. Some of these cookies are essential while others help us to improve your experience by providing insights into how the site is being used.
If we include a prepaid label in your new equipments box. Make sure you return the defective device to us within 30 days of receiving your. From a corporate-owned AT.
Take Home Trade Later Program - You have 30 days to return the device to the nearest USPS. Go back and check to make sure contacts downloads texts emails photos and other folders and files are empty. ATT will issue your refund back to the original payment method such as checks credit and debit cards.
DO NOT send your trade-in with the new phone packaging. Make a copy of the USPS prepaid label tracking number. Free shipping on all orders 50 and over in the Continental US.
You will receive return postage for your old phone in the package with your replacement. If you cant locate the prepaid return shipping label contact us. Our prepaid return label has that covered.
Tear off the bottom receipt tab from the prepaid shipping label. If youre unable to go to a store begin the return process by using the chat bubble or calling Customer Care at 1-800-937-8997. ET will be shipped and in most cases delivered the next day.
Put your old phone in the box and put on the prepaid label on the front. Not returning your device voids the ATT Trade-In Offer. Locate your ATT Wireless account number.
For help call the number provided on your invoice. Mail your device via USPS. Up to 6 cash back Shop ATT for home telephones and landline phones for home and small office use.
Refunds are applied using the. If the equipment you purchased directly from ATT does not meet your expectations you may return or for all equipment other. Our return policy does not reflect the policies of ATTs authorized dealers or retailers.
Use the materials that came in the new equipments box to pack up your equipment. The equipment back to ATT or take it to any ATT company-owned retail store. Shipping the device back.
Over the phone from AT. Claims fulfilled with a replacement device and approved by 6 pm. Visiting an ATT company-owned store.
Ask Your Own Cell Phones Question. For more detailed information on the cookies we use please see our Cookie Policy. You call or go to a store like OP did and get a free phone.
ATT PREPAID SM. If you dont have your account number make sure you know the phone number for at least one of the devices on your account. Well send you a prepaid return label to ship your device back.
Send your old phone back to ATT within 10 days using the provided shipping. Deliveries to Alaska Hawaii Puerto Rico and US. If youre returning your equipment by mail or canceling your service call the number provided on your invoice.
At one point a barcode should come up. Your refund may be reduced by the amount of restocking or shipping fees. Attach the prepaid shipping label to the return kit.
Up to 6 cash back Head into a store. Contact us to start the return process so we can email you a return shipping label. These are free under condition of continued service.
Pack your device and everything that was included in the original manufacturers packaging. If we send you a return kit. That means ATT will be charging you for the phone but also crediting those charges.
The process may take up to two months. Trade-in device must be mailed to us within 14 days. Include a copy of the invoice with your return and keep a copy for your records.
To start the process contact us through online chat or 8003310500. Make sure one last time that all your data is gone and that you are not leaving any personal information on the phone. You will need this barcode to execute the transfer.
Skip to main content. Reorder your shipping supplies. Labels usually arrive in your email within 24 hours.
To begin this return process contact us. If youre a T-Mobile for Business customer request a call instead. It goes to the wrong place.
Select it and follow the steps. Our wide variety of corded and cordless solutions are great for any. Virgin Islands cannot be shipped for next-day delivery.
Conference speakerphones Cordless headsets 1- and 2-line telephones. For 15 days or more a refund is subject to the manufacturers warranty period. Go to our return policy and watch the Returning your device video.
In addition if you change or give up your phone number make sure to update all your accounts that. Up to 6 cash back ATT values our relationship with you and offers a return policy for equipment and services purchased directly from ATT. Up to 6 cash back This site uses cookies to store information on your computer.
Return through the mail. If you purchased your equipment from an authorized retailer of ATT products follow the return instructions provided by the retailer. Pack up the equipment youre sending back to us.
This return policy may not reflect the policies of ATT authorized retailers. ATT values our relationship with you and offers a return policy for equipment and services purchased directly from ATT. Select it and keep following the steps until you get a barcode reader.
We wont credit your card for the return. Meanwhile on the other phone you will follow the steps through the app until you get a To This Phone message. If you cancel service while youre under a service commitment an early termination fee ETF will apply or if youre.
When you get your replacement device Your replacement package includes return shipping materials so you can send us your defective device. Claims may be fulfilled with new or ATT Certified Restored equipment which is previously opened andor used. Dont worry about a shipping address.
Steps Download Article. Up to 25 cash back I must return my old phone and ATT told me to delete everything before returning it.
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